244 Peters St. Apt 19

404-688-2961 zeit00@hotail.com

Karl Martin

Objective	To obtain a position in the computer technology field that best utilizes my abilities and experience.
Hardware	Acer Canon Microsoft Abit Compaq NEC Dell Packard-Bell Brother AMD Epson Sharp Gateway Sony IBM Hewlett-Packard
Software Operating Systems	Adaptec Exchange Netscape Adobe IBM Novell AlphaMicro Iomega Office 97,98,2000 Microsoft Lotus Seagate Corel McAfee DOS Symantec DOS Novell 4.1-5.0 Windows 3.x-9x Linux Windows NT 3.51-4.0 Windows 2000
Experience	1999-2001 Tek Systems Atlanta, GA Xerox Connect § Lead a team of 5 technicians § Identified problems and accurately utilized troubleshooting procedures to resolve trouble tickets for Office 97, Outlook 98, Win 95, Win NT 4.0, Pal 95, Citrix, Rumba, JD Edwards, Vantive § Accurately documented hardware problems and assigned them to third party hardware repair shops § Configured ISDN routers verified the validity of user information in the SFVRA database. Troubleshot functionality of ISDN equipment. § Configured, trained, and verified user connectivity via PAL 95 to the remote access network § Created a resource guide for desktop support and the helpdesk to provide a mainstream resolution of end user problems E-Trade § Augmented the forecasted influx of ticket volume due to Y2K predictions Infocure § Performed Y2K testing for 1200+ machines § Gathered asset information (serial numbers, make & model) using an asset collection utility ensuring the information that was received was valid § Acted as Team Lead, insuring quality work of all consultants by verifying data was accurately recorded
	1998 - 1999 Computer Curriculum Corp. Savannah, GA Field Engineer § Installed custom software on 5000+ machines § Obtained inventory (serial numbers, location, etc.) § Attended weekly meetings with client addressing concerns with progress of the project § Beta tested 3 custom software applications for client § Administered 54 Novell servers for security and rights of users § Implemented ZEN works to distribute applications to 5000+ computers § Worked with client to ensure that contract obligations SLAs were being met.
	1997 - 1998 Aerotek Savannah, GA Hardware Technician § Installed custom software on 2000+ workstations § Acquired inventory information (serial numbers, location, etc.) § Diagnosed hardware/ software problems § Diagnosed LAN connectivity related problems
	1997 - 1997 Al- A- Rick Savannah, GA Computer Technician § Repaired and supported printers (HP, Lexmark, Brother) for a large client base § Provided technical phone support to the client end users § Performed integration and setup services for clients on-site § Setup and configured computers to access internet for company’s ISP § Setup small LANS using Novell 3.11 for networking specific proprietary software 1993 - 1997 Grace International Savannah, GA Computer Technician § Assembled computers based on client’s specifications § Responsible for over the phone tech support § Performed integration and setup services for clients on-site § Streamlined computer build process decreasing production times by 35% § Responsible for hardware purchasing and RMAs § Setup small LANS using Lantastic for networking specific proprietary software
Interests References	Martial arts, rock climbing, and computers. Available upon request.